Shipping and delivery
Everything you need to know about delivery times, tracking and following your parcel all the way home.
01Delivery time
4 to 9 working days, depending on where you live. The shipping cost is shown at checkout before you pay.
02Shipping and delivery methods
We work with reliable carriers so your order arrives safely and on time. If anything unexpected causes a delay, we will get in touch as soon as we can.
03Tracking
Once your order has shipped, you will receive a tracking number so you can follow your parcel on its way.
If the parcel does not fit in your letterbox, it will be left at your door.
04Problems with your delivery
Has something been damaged in transit? Contact us right away and we will help you.
05Frequently asked questions
Where is my parcel being delivered?
To the address you entered at checkout or to your nearest pickup point. If the parcel does not fit in your letterbox, it will be left at your door.
My parcel is delayed, what should I do?
First check the tracking in your order confirmation. If the parcel has not moved, email info@padsocks.com with your order number and we will help you.
Tracking says delivered but I have not received my parcel
Look around your door and ask your neighbours. If you cannot find it, email info@padsocks.com with your order number and we will look into it.
Can I change or cancel my order?
Email info@padsocks.com as soon as possible with your order number. We cannot change orders that have already shipped.
My parcel arrived damaged
Take a photo of the parcel and contact us right away at info@padsocks.com with your order number.
Questions about your delivery? Email info@padsocks.com.