Refund policy
Return policy
You have 30 days from receiving your order to return it. Contact info@padsocks.com before the 30 days are up. Your statutory rights, including any legal right to cancel a distance purchase, apply in addition to the 30 days, subject to the limitation for hygiene products that the law allows (see below).
Return conditions
- For hygiene reasons, returns are only accepted for products in unbroken, unopened packaging. Opened packages cannot be returned, except in the case of a fault. The law allows the right to cancel not to apply to hygiene products whose packaging has been opened.
- For ordinary returns and exchanges you pay the return shipping, except where the item is defective or the wrong item was sent.
- The item must be sent back in essentially the same condition, unused, in its unbroken original packaging and with the order confirmation.
- Do not send anything before you have received instructions from customer service.
How a return works
Email info@padsocks.com with your name, order number and the reason for the return. We will send you instructions. Once we have received and checked the item, which takes 1 to 3 business days, we refund your money.
Refunds
Refunds go to the original payment method and can take up to 10 business days to appear, depending on your bank. Where a statutory right to cancel applies, you will be refunded within 14 days of telling us.
Faulty goods
Your statutory rights are not affected. If an item is faulty or damaged in transit, you are entitled to a repair, a replacement or a full refund as provided by law. Photograph damaged packaging before opening it and email us with your order number and a photo of the problem.
Contact
Mekkis Group AB (PadSocks), reg. no. 559581-6025, Oxelvägen 34, 138 31 Älta, Sweden, info@padsocks.com