30-day returns

We want you to be happy with your purchase. Here is how returns and faulty items work at PadSocks.

0130-day returns

You have 30 days to return unopened packs, counted from the day you received them. Please email us before the 30 days are up.

For a standard return, you pay the return shipping.

02What can be returned

  • Socks in unopened original packaging.
  • Opened or used socks cannot be returned for hygiene reasons.
  • Keep your receipt or order confirmation as proof of purchase.

03Faulty items

Is something wrong, or did you receive the wrong item? Send a photo of the problem and your order number to info@padsocks.com and we will send you a new product.

04How to return

  1. Email info@padsocks.com with your name, order number and reason.
  2. Wait for our reply with the return address. Do not send anything before then.
  3. Send the parcel with tracking to the address you receive.
  4. Your refund goes to the same payment method you used.

05Frequently asked questions

Can I exchange my socks?

Yes, exchanges work with unopened packs. Email info@padsocks.com with your order number and what you would like to exchange for.

Where is my parcel being delivered?

To the address you entered at checkout or to your nearest pickup point. If the parcel does not fit in your letterbox, it will be left at your door.

Can I change or cancel my order?

Email info@padsocks.com as soon as possible with your order number. We cannot change orders that have already shipped.

My parcel arrived damaged

Take a photo of the parcel and contact us right away at info@padsocks.com with your order number.

06Contact

Mekkis Group AB (PadSocks), org.nr 559581-6025
Oxelvägen 34, 138 31 Älta
info@padsocks.com